Cancellation & Refund Policy

eSkolr is a subscription service sold to schools and billed monthly, per enrolled student. This policy explains how billing, cancellation and refunds work.

1. Billing

• Subscriptions are billed monthly, in advance. Each invoice covers the coming month and is calculated as the number of enrolled students × the per-student rate of your plan.
• All prices are exclusive of GST, which is added on the invoice at the applicable rate.
• Invoices are payable by the due date shown on the invoice, via the payment link or bank transfer. Details appear on every invoice and on your school's Billing page.

2. Cancellation

• A school may cancel its subscription at any time by writing to us from the school administrator's registered email.
• Cancellation takes effect at the end of the current billed month — the service remains available until the period you have paid for ends. No further invoices are raised after cancellation.
• There are no lock-ins and no cancellation charges.

3. Refunds

• Because billing is monthly and in advance, amounts already paid for the current month are generally not refunded on cancellation — the service stays available for the remainder of that month instead.
• If you are billed incorrectly (for example, a wrong student count or a duplicate payment), tell us within 30 days — we will correct the invoice and refund or adjust the difference against your next invoice.
• If a prolonged outage on our side materially prevents your school from using the Service, we will credit or refund a fair pro-rated amount for the affected period.
• Approved refunds are processed to the original payment method within 7–10 working days.

4. Trials

Trial periods are free and require no payment details. If you do not subscribe when the trial ends, access simply pauses — nothing is charged.

5. Contact

For billing questions, cancellations or refunds, contact us at admin@eskolr.com or +91 74191 29882.